Thank you for choosing our website. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward and customer-friendly return policy to ensure your peace of mind.
1. Eligibility for Returns:
To be eligible for a return, please ensure that:
The return is requested within 7 days from the date of delivery.
The item is unused, in its original condition, and in the original packaging.
The item is not part of any non-returnable category (e.g., perishable goods, personalized items, intimate wear, etc.). Please check the product description for return eligibility.
2. Return Process:
To initiate a return, please follow these steps:
Contact our customer support team at to request a return within the specified time frame.
Provide your order details, the reason for the return, and any relevant supporting information.
Our team will review your request and provide you with further instructions on returning the item.
3. Return Shipping:
Unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product), the return shipping cost will be the responsibility of the customer. We recommend using a reliable shipping method with tracking to ensure the safe return of the item.
4. Refund or Exchange:
Once we receive and inspect the returned item, we will process your refund or exchange, depending on your preference and product availability. Refunds will be issued using the original payment method, and you will receive a confirmation email.
5. Refund Processing Time:
The processing time for refunds may vary depending on the payment method and your financial institution. Typically, refunds are processed within 15 business days after we receive the returned item.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, and we may request photos or further information to assist with the assessment.
7. Non-Returnable Items:
Certain products may be non-returnable for hygiene reasons or if they are personalized or custom-made. Please check the product description for any specific return restrictions.
8. Cancellation of Orders:
If you wish to cancel your order before it is shipped, please notify us as soon as possible. We will do our best to accommodate your request, but once the order is shipped, it may not be possible to cancel it.
9. Contact Us:
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a smooth return experience.
Thank you for choosing our website. Your satisfaction is our top priority, and we are dedicated to providing excellent service and support.